If there’s one thing I’ve managed to sidestep throughout my years in healthcare, it’s anything—and I mean anything—that even remotely dealt with insurance. Coverage limitations? Billing codes? Reimbursement rules? No thank you. That’s when a new care program came along. They said it was innovative, easy to use, customizable, it would keep patients out of the hospital, and even - wait for it - FREE! What was it? And then I heard it - the dreaded word – insurance! “If you have